apoData Services GmbH. Enabling process experts to work with AI.
Together with the Digital Institut des Mittelstands we ran a workshop on the AI Operating Model for apoData Services. The participants were process experts from the company’s Black Belt programme.
- Level
- Employees
- Date
- 8 October 2026
- Format
- On-site workshop
- Follow-up
- December 2026
Process experts build with AI. The company has to set the frame.
The participants design processes and use AI in them. Whether an AI process holds up depends on how the company has arranged accountability, decisions and governance.
The workshop set out to show how AI affects the organization, departments and employees, to provide tools and to make the current position visible.
Understand. Practise. Transfer.
- Understand
Where AI has an effect
In the first exercise the participants recorded for organization, department and employees where AI changes the work. A quick assessment then gave a first maturity reading across the six domains.
- Tools
The six domains in exercises
A breakout on where AI sits in the organization, an exercise on the decision rights registry using supplier selection as the example, the CLEAR matrix for processes with AI and group work on the human-AI interface with two cases.
- Transfer
Back into their own work
To close, we transferred what the department decides itself and what the company sets, and which autonomy an AI process can carry today. The next steps follow from that: clarify the current state, match the cases, decide.
Delivered on three levels.
Understanding the frame
The participants know the six domains and which questions the company has to settle before AI processes receive more autonomy.
Taking up their part
The department takes up its part of the model and clarifies what it may decide itself.
Tools for daily work
Strategy value map, decision rights registry, CLEAR matrix and the four autonomy levels, practised on cases from daily work.
What comes next.
The workshop has laid the foundation: the participants know the operating model and which questions the company has to settle. The next step is developing the AI roadmap.
