{"id":4911,"date":"2026-10-30T17:47:04","date_gmt":"2026-10-30T17:47:04","guid":{"rendered":"https:\/\/wearehandson.de\/what-we-do\/case-business-unit\/"},"modified":"2026-11-02T13:11:42","modified_gmt":"2026-11-02T13:11:42","slug":"case-business-unit","status":"publish","type":"page","link":"https:\/\/wearehandson.de\/en\/what-we-do\/case-business-unit\/","title":{"rendered":"Case business unit: Pamela"},"content":{"rendered":"\n<section class=\"phero lit\" aria-labelledby=\"h-case-bu-en\">\n    <div class=\"wrap\">\n      <nav class=\"crumb\" aria-label=\"Breadcrumb\"><a href=\"\/en\/\">Home<\/a><span aria-hidden=\"true\">\/<\/span><a href=\"https:\/\/wearehandson.de\/en\/what-we-do\/\">Services<\/a><span aria-hidden=\"true\">\/<\/span><span>Pamela<\/span><\/nav>\n      <span class=\"principle ho-in\">Success story \u00b7 Business unit \u00b7 Our own case<\/span><h1 id=\"h-case-bu-en\" class=\"ho-in\">Pamela<span class=\"dot\">.<\/span> <span class=\"t2\">An AI chief of staff for management.<\/span><\/h1>\n      <p class=\"lead ho-in\" style=\"--i:1\">Pamela is the AI chief of staff of HandsOn. We treated the management office as a unit of its own and defined for this unit which tasks the AI takes on, what it only proposes and where a person decides. The technology came after that.<\/p>\n      <div class=\"row ho-in\" style=\"--i:2\"><a class=\"btn btn-p\" href=\"https:\/\/wearehandson.de\/en\/contact\/\">Book an initial call <span class=\"ar\" aria-hidden=\"true\">\u2192<\/span><\/a><a class=\"lnk\" href=\"https:\/\/wearehandson.de\/en\/what-we-do\/\">To our services<\/a><\/div>\n      <dl class=\"facts ho-in\" style=\"--i:3\"><div><dt>Level<\/dt><dd>Business unit<\/dd><\/div><div><dt>Unit<\/dt><dd>Management office<\/dd><\/div><div><dt>Channels<\/dt><dd>WhatsApp and web<\/dd><\/div><div><dt>Ground rule<\/dt><dd>Pamela proposes, a person decides<\/dd><\/div><\/dl>\n    <\/div>\n  <\/section>\n\n\n\n<section class=\"sec rule-top\" aria-labelledby=\"h-case-bu-en-a\">\n    <div class=\"wrap two\">\n      <div><span class=\"eyebrow ho-in\">Starting point<\/span><h2 id=\"h-case-bu-en-a\" class=\"ho-in\">Many channels<span class=\"dot\">.<\/span> <span class=\"t2\">One person keeping track of all of them.<\/span><\/h2><\/div>\n      <div class=\"prose\"><p class=\"ho-in\" style=\"--i:0\">Mail, calendar, CRM, meeting notes and messages all converge on management. Planning, follow-up and upkeep take time every day that is missing in client work.<\/p><p class=\"ho-in\" style=\"--i:1\">The goal was a unit that takes on this work reliably and has clear limits while doing so.<\/p><\/div>\n    <\/div>\n  <\/section>\n\n\n\n<section class=\"sec rule-top\" aria-labelledby=\"h-case-bu-en-b\">\n    <div class=\"wrap\">\n      <span class=\"eyebrow ho-in\">Approach<\/span><h2 id=\"h-case-bu-en-b\" class=\"ho-in\">Diagnose<span class=\"dot\">.<\/span> Design<span class=\"dot\">.<\/span> <span class=\"t2\">Deliver.<\/span><\/h2>\n      <ol class=\"flow flow-3 ho-in\"><li style=\"--i:0\"><span class=\"k\">Diagnose<\/span><h3>Capture recurring tasks<\/h3><p>We recorded which tasks recur in the management office: daily planning, sorting incoming mail, following up on meetings, maintaining the CRM and checking against the company&#8217;s goals.<\/p><\/li><li style=\"--i:1\"><span class=\"k\">Design<\/span><h3>Roles and decision rights<\/h3><p>For each task it is defined whether Pamela acts on its own or only proposes. Mails and tasks from recorded conversations go out only after approval. The company&#8217;s goals are the reference for every proposal. Data flows and service providers are documented in the record of processing activities.<\/p><\/li><li style=\"--i:2\"><span class=\"k\">Deliver<\/span><h3>Running on our own infrastructure<\/h3><p>Pamela runs as a dedicated service on an encrypted server and can be reached via WhatsApp and a web interface. It is connected to Microsoft 365 with mail, calendar and SharePoint, to HubSpot and to a knowledge base built from our own documents.<\/p><\/li><\/ol>\n    <\/div>\n  <\/section>\n\n\n\n<section class=\"sec band\" aria-labelledby=\"h-case-bu-en-c\">\n    <div class=\"wrap\">\n      <span class=\"eyebrow ho-in\">Result<\/span><h2 id=\"h-case-bu-en-c\" class=\"ho-in\">Delivered on three levels<span class=\"dot\">.<\/span><\/h2>\n      <div class=\"agrid case-lv\"><div class=\"acard ho-in\" style=\"--i:0\"><span class=\"k\">Organization<\/span><h3>Goals as the reference<\/h3><p>Pamela reads the company&#8217;s goals and orders its proposals by them. Guardrails and data protection are set for the whole company.<\/p><\/div><div class=\"acard ho-in\" style=\"--i:1\"><span class=\"k\">Business unit<\/span><h3>The management office<\/h3><p>Daily plan, proposals for next steps, follow-up of external meetings as CRM activities, a log of every action.<\/p><\/div><div class=\"acard ho-in\" style=\"--i:2\"><span class=\"k\">Employees<\/span><h3>A workplace with AI<\/h3><p>Management works with Pamela every day. Every action can be traced, every approval stays with a person.<\/p><\/div><\/div>\n    <\/div>\n  <\/section>\n\n\n\n<section class=\"sec-s rule-top\" aria-labelledby=\"h-case-bu-en-d\">\n    <div class=\"wrap two\">\n      <h2 id=\"h-case-bu-en-d\" class=\"ho-in\">Transferable<span class=\"dot\">.<\/span><\/h2>\n      <div class=\"prose\"><p class=\"ho-in\">We use the same pattern with clients. For the managing director of Pimster, a dedicated chief of staff called Pimsterella has been prepared on the same technology.<\/p><p class=\"ho-in\" style=\"--i:1\"><a class=\"lnk\" href=\"https:\/\/wearehandson.de\/en\/what-we-do\/case-company\/\">To the Pimster Creations success story<\/a><\/p><\/div>\n    <\/div>\n  <\/section>\n","protected":false},"excerpt":{"rendered":"<p>Home\/Services\/Pamela Success story \u00b7 Business unit \u00b7 Our own case Pamela. An AI chief of staff for management. Pamela is the AI chief of staff of HandsOn. We treated the management office as a unit of its own and defined for this unit which tasks the AI takes on, what it only proposes and where&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":1688,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"hide","_kad_post_layout":"fullwidth","_kad_post_sidebar_id":"","_kad_post_content_style":"unboxed","_kad_post_vertical_padding":"hide","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-4911","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/wearehandson.de\/en\/wp-json\/wp\/v2\/pages\/4911","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wearehandson.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wearehandson.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wearehandson.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wearehandson.de\/en\/wp-json\/wp\/v2\/comments?post=4911"}],"version-history":[{"count":1,"href":"https:\/\/wearehandson.de\/en\/wp-json\/wp\/v2\/pages\/4911\/revisions"}],"predecessor-version":[{"id":4945,"href":"https:\/\/wearehandson.de\/en\/wp-json\/wp\/v2\/pages\/4911\/revisions\/4945"}],"up":[{"embeddable":true,"href":"https:\/\/wearehandson.de\/en\/wp-json\/wp\/v2\/pages\/1688"}],"wp:attachment":[{"href":"https:\/\/wearehandson.de\/en\/wp-json\/wp\/v2\/media?parent=4911"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}